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Are there restrooms on the train?

While there is a restroom on the train, we strongly suggest that passengers allow extra time to use the restrooms located near the check-in desk at Union Station.


When do trains depart?

Trains depart on time! Gates close 5 min prior to departure! For example, If you have a 6:30 train that means gate closes at 6:25 and train is leaving. Please arrive with plenty of time for parking and walking. Trains will not be held for late arriving passengers.


Is the train ADA accesible?

There is limited accessibility on the train. We do request that you arrive with extra time so we may assist you safely as possible, and email us at Store@261.com to notify us of what train time and day you are riding so we may be best prepared for your arrival.


Do I need to bring my own letter to Santa?

There will be time on the train to write a letter to Santa on the way to the North Pole. Some people do bring there own letters with.


Are strollers allowed on the train?

While strollers are not allowed on the train, there is a secure place to park strollers while on the train.