Some of the most common questions asked during the North Pole Express
I have my confirmation on my phone or printed out on paper, may I go directly to the departure gate?
To better serve our guests, there is a check-in desk located near the escalators coming from the parking lot area and Kellogg Street. Seating is assigned by car to alleviate crowding conditions on the train. Boarding passes with assigned car will be exchanged for your paper print out or after scanning your phone for the ticket confirmation. This also allows us to track traffic trends and determine possible improvements to train schedule times. We certainly appreciate your assistance by checking-in prior to going to the board gate so we can determine our actual ridership.
Yes, EVERY passenger needs a ticket, this is to make sure Santa has plenty of goodies for everyone.
Email us at [email protected] with your full name, email, and how many tickets purchased, and we will resend you your confirmation email.
No, you do not need to print your tickets. Just show us the QR Code at the Ticket Counter located in the Concourse and you will receive collector tickets to board the train.
While we would love to sell no show tickets, once the train has left the platform we are no longer able to board it.
Exchanges may only be made by the Friends of the 261, and must be submitted in writing via email to [email protected]. Exchanges must be made 15 days prior to first event date, request for exchanges 0-14 days prior will not be excepted. There is a $10.00 service fee due at the time of exchanging of tickets to another date and/or time.
Complete details may be found here
If the North Pole Express is notified at least 30 days prior to departure date, 50% refund of full payment will be returned. Notified 0-30 days prior to departure date, no refund will be returned. Online purchasing fees are non-refundable. Request may be submitted in writing via email to [email protected]
Complete details may be found here
Arriving to the North Pole Express at St Paul Union Depot
Please allow plenty of time to travel, park and walk to the Ticket Check in counter in Union Depot. We recommend 30 to 45 min prior to your departure time. There are many one-way and limited-access streets around Union Depot. Once you arrive at Union Depot plan on walking – the majestic building covers several city blocks! Other special events at Union Station such as the CP Holiday Train, Christmas Tree lighting ceremony, evening movies, bake sales and other programs will cause parking congestion and slow foot traffic due to crowds and additional travel time should be allowed during these times. It is also wise to allow additional time when the weather is bad and during rush hour traffic.
On the Train
While there is a restroom on the train, we strongly suggest that passengers allow extra time to use the restrooms located near the check-in desk at Union Station.
Trains depart on time! Gates close 5 min prior to departure! For example, If you have a 6:30 train that means gate closes at 6:25 and train is leaving. Please arrive with plenty of time for parking and walking. Trains will not be held for late arriving passengers.
There is limited accessibility on the train. We do request that you arrive with extra time so we may assist you safely as possible, and email us at [email protected] to notify us of what train time and day you are riding so we may be best prepared for your arrival.
There will be time on the train to write a letter to Santa on the way to the North Pole. Some people do bring there own letters with.
While strollers are not allowed on the train, there is a secure place to park strollers while on the train.